Refund Policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to make a request. Items sent back to us without first requesting will not be accepted.

We have an easy returns process. Please note that returns will need to be sent to the following address: Unit 1/22 Portside Drive, Mount Maunganui (at your own cost).  Just follow these steps:

1) Place the item back into its original packaging.

2) Fill out the Contact us form with your personal details, order number and which item you would like to return.

3) We'll assess your request and send you an email with instructions on how to return the item back to us.

All returns & exchanges will incur a 15% restocking fee.

You can always contact us for any questions at info@mountmarine.co.nz

In the event that your order arrives damaged in any way, please email us as soon as possible at info@mountmarine.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale or clearance items.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@mountmarine.co.nz